Returns Policy

U.S. Return Policy

Lush Lemon gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Lush Lemon E-Gift Card) within 30 days from the date your order shipped.   

Lush Lemon offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped.

Items damaged or defective may be returned by contacting Customer Care within 3 DAYS of delivery.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Monogrammed
  • Personalized
  • Lingerie 
  • Jewelry
  • Face Masks 
  • Hair Accessories 
  • Hosiery
  • Mystery Bags
  • Doorbusters
  • Liquid product (i.e., hand sanitizer, body lotion, etc.), 
  • Items Marked Final Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

  • If you have received a defective item, please contact customer care within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Returns

Ship Your Return

  • Start your return process by clicking the Return Portal Link
  • The cost of return shipping, $6.99 for any number of items, will be deducted from your store credit (Lush Lemon E-Gift Card) if you use the return label provided by Lush Lemon.  
    • You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.  
  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
  • Once we receive your return, we will refund the purchase amount to a Lush Lemon E-Gift Card sent to your order’s email address.
  • Please allow up to two weeks for your return to be processed.

Returning a Gift

  • Start your return process by clicking the Return Portal.
  • The cost of return shipping, $7.00 for any number of items, will be deducted from your store credit (Lush Lemon E-Gift Card) if you use the return label provided by Lush Lemon.  
    • You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.  
  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
  • Once we receive your return, we will refund the purchase amount to a Lush Lemon E-Gift Card sent to the email address you designate when processing your return.
  • Please allow up to two weeks for your return to be processed.

International Return Policy

  • Lush Lemon gladly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to any international address for a store credit (Lush Lemon E-Gift Card) within 30 days from the date your order shipped. Final sale items cannot be returned or exchanged. If, for any reason, you are not satisfied with your international online purchase, contact Customer Care Help@lushlemon.com within 30 days of the label shipping date to initiate a return. Please note that you will still be responsible for any return shipping fees and actual shipping charges.